I am no stranger to dispute resolution, problem-solving, and creative customer service." I was able to resolve her concern by listening to her, apologizing, issuing a refund, and offering a replacement product. The most recent resolution process I was a part of included a customer complaint about an allergic reaction to one of our products. We will re-assess in December, but it seems to be working very well." Rachelle Enns wrote: "As the Assistant Manager, I am resolving problems on a daily basis. The program was a success, and upper management chose to keep it implemented for another six months. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. In the end, we awarded those with perfect attendance a $600 bonus. ![]() Also, for every month with zero sick days, a bonus was added. For 180 days, my employees received a reward for coming to work 10 minutes early. ![]() Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. ![]() Rachelle Enns wrote: "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment.
0 Comments
Leave a Reply. |